Privacy Policy

Tanoona Consulting Services Private Limited ("Tanoona", "we", "our", or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website at https://www.tanoona.com, engage our services, or otherwise interact with us.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of our website and services.

1. Information We Collect

We may collect the following categories of personal information:

• Identity & Contact Data: Name, job title, company name, email address, phone number, and postal address provided when you fill in our contact form, request a proposal, or engage our services.
• Technical Data: IP address, browser type and version, time zone, browser plug-in types, operating system, and platform collected automatically when you visit our website.
• Usage Data: Information about how you use our website, including pages visited, time spent, links clicked, and referring URLs.
• Communications Data: Records of correspondence when you contact us by email, phone, or through our website forms.
• Professional Data: Information relevant to the delivery of our consulting services, including project requirements, business processes, and system configurations shared during an engagement.

2. How We Collect Information

• Directly from you: When you complete a contact or enquiry form, request a proposal, apply for a job, or communicate with us.
• Automatically: Through cookies, web beacons, and similar tracking technologies as you navigate our website.
• From third parties: Business partners, referral sources, or publicly available professional directories (e.g. LinkedIn) in the context of business development.

3. How We Use Your Information

We use the information we collect to:

• Respond to enquiries and provide the IT consulting, ERP implementation, and managed services you have requested.
• Manage our contractual relationship with you, including invoicing and project delivery.
• Send service-related communications, updates, and administrative notices.
• Send marketing communications about our services where you have consented or where we have a legitimate interest (you may opt out at any time).
• Improve our website, services, and internal processes through analytics and feedback.
• Comply with legal and regulatory obligations.
• Protect the security and integrity of our systems and services.

4. Legal Basis for Processing

• Contract performance: Processing necessary to deliver services you have engaged us for.
• Legitimate interests: Business development, marketing to existing clients, fraud prevention, and improving our services.
• Consent: Where you have explicitly opted in to receive marketing communications.
• Legal obligation: Where we are required to process data to comply with applicable law.

5. Sharing Your Information

We do not sell your personal information. We may share it with:

• Service providers: Third-party vendors who assist us in operating our website, conducting our business, or delivering services (e.g. cloud hosting, CRM, email platforms), subject to confidentiality obligations.
• Professional advisors: Lawyers, auditors, and insurers where necessary.
• Regulatory authorities: Where required by law, court order, or governmental regulation.
• Business transfers: In connection with a merger, acquisition, or sale of assets, with appropriate confidentiality protections.

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyse site traffic, and understand visitor behaviour. You can control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of our website. We use analytics tools (such as Google Analytics) to collect aggregated, anonymised usage data.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Client engagement data is typically retained for seven (7) years following the end of an engagement in accordance with applicable tax and commercial laws. Marketing data is retained until you withdraw consent or opt out.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include access controls, encryption in transit, and regular security reviews. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. International Transfers

Tanoona is headquartered in India. If you are located outside India, your information may be transferred to and processed in India or other countries where our service providers operate. We take steps to ensure that such transfers comply with applicable data protection laws and that adequate safeguards are in place.

10. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request erasure of your personal data (subject to legal retention obligations).
• Object to or restrict processing of your data.
• Withdraw consent at any time where processing is based on consent.
• Lodge a complaint with the relevant data protection authority.

To exercise any of these rights, please contact us at [email protected].

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post the revised policy on this page with an updated effective date. We encourage you to review this policy periodically. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

14. Contact Us